In this mission, you learn how Pega Customer Service™ Case Management Edition allows you to utilize the Pega Platform™ case management capabilities in...

Learn how Pega Email Bot™ can assist in processing, routing, and automating emails to reduce the time it takes to manage overflowing inboxes. In this...

This mission will provide you with an opportunity to gain insight into Knowledge Buddies and Pega GenAI. Learn about the technical aspects of AI...

In recent years, artificial intelligence (AI) has proven to generate significant business value for organizations that use AI to improve their...

Learn the core principles of application development on Pega Platform™. Business users and delivery team members use these principles to plan and...

This module provides an overview of the significant changes and improvements in the Pega Infinity™ '24.1 release. Learn about the Pega GenAI™ features...

Learn how Pega GenAI™ Blueprint aims to change business leaders and project teams envision digital transformation initiatives. Blueprint introduces a...

Allow users to decide whether to perform additional Actions on a Case, such as updating account information or cancelling a Case.

In this module, you will explore the advanced features of the Pega Gen AI Knowledge Buddy™. Learn how to create and secure data sources, how to update...