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Automation techniques
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Module
Automation techniques
4 Topics
29 mins
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While programming an automation can be unique to the style a developer, there are some simple techniques that make the process easier without having...
Automation techniques and best practices
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Module
Automation techniques and best practices
9 Topics
1 hr 15 mins
Pega Robotic Automation 21.1 -
Learn how to design and develop robotic automation by using best practices to simplify the development process. These techniques help you understand...
Basic robotic automations
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Module
Basic robotic automations
9 Topics
1 hr 15 mins
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In terms of developing a robotic project for attended or unattended robots, developing automations is the last basic concept in Pega Robot Studioâ„¢...
Avoiding overexposure of actions
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Module
Avoiding overexposure of actions
2 Topics
20 mins
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Learn about contact policies and how they are used in Pega Customer Decision Hub. Gain experience defining contact policy rules to suppress actions...
Avoiding overexposure of actions in outbound
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Module
Avoiding overexposure of actions in outbound
2 Topics
25 mins
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Contacting a customer too frequently can have a negative impact on the customer's attitude toward further actions by your company. Learn how to define...
UX design basics
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Module
UX design basics
7 Topics
40 mins
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This module introduces Pega's approach to UX and describes UX best practices for enterprise.
Basic interrogation
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Module
Basic interrogation
4 Topics
30 mins
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Before developing a robotic solution for use with a Pega Platformâ„¢ application, you must complete the process of interrogating the necessary...
Benchmarking
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Module
Benchmarking
3 Topics
20 mins
Pega Process Mining -
Learn how to compare the key metrics and Process Maps from two processes side-by-side. This comparison makes it easier to identify variations and...
Inviting users to an application
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Module
Inviting users to an application
1 Topic
10 mins
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Add Personas and Channel interfaces to an application and assign users to Personas based on how they interact with a Case.
User guidance
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Module
User guidance
2 Topics
15 mins
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Guide users through the Case Life Cycle by identifying the current Case Status and adding instructions to enable users to complete assigned Tasks.