U+ Bank's content team has started working on the Business Operations Environment (BOE) to implement some business changes. They have Deployment...

GoGoRoad stakeholders want to allow Territory Managers to add new vendors as service providers as the service grows. If the vendor is The Automobile...

Customers of U+ Bank initiate a chat session with a live CSR and request to change their home address. The expected outcome is that Messaging AI...

The business wants to allow its customers to make payments using a digital messaging channel. The chatbots can handle this type of request and allow...

You are a customer service representative (CSR) manager and have observed that your CSRs are making typos consistently when entering new addresses for...

Your company wants to set up a consistent greeting for customer service agents to use when sending emails to customers. The message thanks the...

Stakeholders have seen growth in the use of the Assistance request application. They want to confirm that, even though Cases are increasing, they are...

As a system architect, there is a requirement for the contact identifier to be used in dialogs in the Contact category. You have been tasked with...

After a request for roadside assistance is approved, the system creates a Service Case. CSRs need the ability to easily review information associated...