Search
Circumstancing Rules on multiple variables
-
Challenge
Circumstancing Rules on multiple variables
3 Tasks
30 mins
-
As a part of the onboarding process, TGB sends an email that provides the employment start date to each new employee and contractor. This email also...
Configuring a coaching tip
-
Challenge
Configuring a coaching tip
2 Tasks
15 mins
-
You are a customer service representative (CSR) manager and have observed that your CSRs are making typos consistently when entering new addresses for...
Configuring a common phrase
-
Challenge
Configuring a common phrase
2 Tasks
15 mins
-
Your company wants to set up a consistent greeting for customer service agents to use when sending emails to customers. The message thanks the...
Configuring and managing a deployment pipeline
-
Challenge
Configuring and managing a deployment pipeline
8 Tasks
15 mins
-
As a Release Manager, you are responsible for managing the application deployment pipelines with the help of the Deployment Manager. You have an...
Configuring customer verification
-
Challenge
Configuring customer verification
3 Tasks
15 mins
-
The business wants to ensure that all customer service representative verify the identity of a customer at the start of an interaction. You have been...
Configuring Rule resolution
-
Challenge
Configuring Rule resolution
2 Tasks
25 mins
-
Human Resources (HR) business partners create benefits enrollment and employee evaluation Cases on behalf of TGB employees. To ensure that they create...
Creating a case completion prediction
-
Challenge
Creating a case completion prediction
3 Tasks
15 mins
-
U+ Insurance implements Pega Process AI™ to optimize case automation. The business wants to predict whether an incoming claim has a low probability of...
Creating a fraud prediction
-
Challenge
Creating a fraud prediction
3 Tasks
15 mins
-
U+ Insurance routes incoming car insurance claims for straight-through processing when the amount of a claim is under a set limit. If the amount of...
Creating a new entity
-
Challenge
Creating a new entity
5 Tasks
15 mins
-
U+ Bank wants to improve the experience of its customers with personalized decisions that are driven by customer-centric engagement policies and...
Creating and managing teams of users
-
Challenge
Creating and managing teams of users
5 Tasks
15 mins
-
In Roadside Assistance Cases, a customer service representative (CSR) must assign a service provider to the Case, review the summary of the services...