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Always-On Outbound Customer Engagement

Cross-Sell on the Web Extended

Decisioning Consultant

Pega Customer Decision Hub Foundation

PW24 Enhancing Customer Engagement with Pega Customer Decision Hub

  • Mission

    PW24 Enhancing Customer Engagement with Pega Customer Decision Hub

    5 Challenges

    1 hr 30 mins

    Pega Customer Decision Hub '24.1 Visible to: All users
  • Hands-on Training: Enhancing Customer Engagement with Pega Customer Decision Hub™ 

      Discover how Pega Customer Decision Hub™ solves business problems...

    Implementing service requests

    • Module

      Implementing service requests

      3 Topics

      20 mins

      Pega Customer Service 8.7 Visible to: All users
    • In this module, learn how to refactor your existing Pega Customer Service™ service requests by using the two recommended design methodologies. The...

    Pega Customer Service Case Management Edition introduction

    • Module

      Pega Customer Service Case Management Edition introduction

      3 Topics

      20 mins

      Pega Customer Service 8.7 Visible to: All users
    • Pega Customer Service™ Case Management Edition allows you to utilize the Pega Platform™ case management capabilities in your existing desktop and...

    Enabling Pega Customer Decision Hub agents

    Importing customer data from a CSV

    • Challenge

      Importing customer data from a CSV

      2 Tasks

      10 mins

      Visible to: All users
    • U+ Bank wants to improve the experience of its customers with predictive and adaptive analytical models that drive personalized decisions. Following...

    Setting up data ingestion

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