Search
Always-On Outbound Customer Engagement
-
Mission
Always-On Outbound Customer Engagement
7 Modules
7 Challenges
5 hrs 55 mins
-
Learn how easy it is to enable Next-Best-Action decisions for always-on customer engagement using Next-Best-Action Designer. Reduce design time while...
Business Agility in 1:1 Customer Engagement
-
Mission
Business Agility in 1:1 Customer Engagement
5 Modules
3 Challenges
3 hrs 50 mins
-
This mission is designed for business users, line of business (LOB) heads, marketing operations personnel, or anyone looking to understand how to...
Cross-Sell on the Web Extended
-
Mission
Cross-Sell on the Web Extended
1 Mission
5 Modules
9 Challenges
14 hrs 30 mins
-
The Next-Best-Action strategy framework is shipped with Pega Customer Decision Hub™ and provides the best practice for implementing enterprise-level...
Decisioning Consultant
-
Mission
Decisioning Consultant
5 Missions
1 day 7 hrs 25 mins
-
Gain greater understanding of the key features, capabilities, and benefits of Pega Customer Decision Hub. Learn how Pega Customer Decision Hub uses...
Deployment Manager for 1:1 Customer Engagement
-
Mission
Deployment Manager for 1:1 Customer Engagement
5 Modules
5 Challenges
4 hrs 35 mins
-
Learn how to leverage the out-of-the-box application pipelines that Deployment Manager provides to include branch merging, application packaging...
Pega Customer Decision Hub Foundation
-
Mission
Pega Customer Decision Hub Foundation
5 Modules
7 Challenges
4 hrs 30 mins
-
Learn about the business problems Pega Customer Decision Hub™ can solve and discover how Pega's omni-channel artificial intelligence (AI) delivers the...
Pega Digital Messaging
-
Mission
Pega Digital Messaging
8 Modules
6 Challenges
6 hrs 10 mins
-
Pega Digital Messaging delivers frictionless experiences over all the top consumer-preferred digital channels, including chat, Facebook, Apple...
Application essentials
-
Module
Application essentials
4 Topics
40 mins
-
Determine what data your application requires and who will use the application. Then, set up processes to capture data, send emails, and route work.
...
Building a Data Model for Business Architects
-
Module
Building a Data Model for Business Architects
6 Topics
1 hr 35 mins
-
As a Pega Business Architect, you play a central role in designing the Data Model that underpins the Case Life Cycle.
Learn how Pega applications...
Digital messaging
-
Module
Digital messaging
3 Topics
25 mins
-
Pega Customer Service offers chat and messaging capabilities that provide flexibility to customers and adaptability for customer service...