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Voice AI components

  • Module

    Voice AI components

    2 Topics

    15 mins

    Visible to: All users
  • Learn how Pega Voice AI™ integrates with your Pega Customer Service™ application. Understand the components of the Voice AI architecture and how these...

Accessing a Pega application using the Pega API

Accessing PDF data with automations

  • Challenge

    Accessing PDF data with automations

    5 Tasks

    15 mins

    Pega Robotic Automation 19.1 Visible to: All users
  • The billing department of the Astend Technology company receives invoices in PDF file format and must parse specific data to another system for proper...

Updating Assignment routing

Adding a new property to an existing entity

Adding an external data source to a data type

Adding clickstream data to a customer profile

Overriding Case Urgency

Managing Application Settings

Assignment Overview

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