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Case Management Intermediate

Configuring cascading approvals with an authority matrix

Decision tables and trees

Extending service-level agreement configurations

Flow action processing

Managing concurrent case access

Organization records

Parallel processing

Service requests

  • Module

    Service requests

    7 Topics

    40 mins

    Visible to all users
  • This module shows you how to create service requests using the Customer Service Request Template. Learn about the purpose, customization options, and...

Configuring case locking

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