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Managing application access

Application security

  • Module

    Application security

    7 Topics

    1 hr 25 mins

    Visible to all users
  • Learn how to authorize users to define roles and assign privileges to members of an access group.

Attribute-based access control

  • Module

    Attribute-based access control

    5 Topics

    1 hr 5 mins

    Visible to all users
  • Configure attribute-based access control to enforce security requirements for a specific case or data instance, based on case or session data.

Inviting users to an application

Configuring security policies

Creating a case from email

Tracking and auditing changes to data

Digital messaging

  • Module

    Digital messaging

    4 Topics

    30 mins

    Visible to all users
  • Pega Customer Service offers chat and messaging capabilities that provide flexibility to customers and adaptability for customer service...

Email bot cases and responses

  • Module

    Email bot cases and responses

    2 Topics

    25 mins

    Visible to all users
  • Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...

Email Manager portal

  • Module

    Email Manager portal

    5 Topics

    55 mins

    Visible to all users
  • The Email Manager portal facilitates the manual processing of emails that do not meet any of the intelligent routing criteria and necessitate triage...

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