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Application Development
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Module
Application Development
4 Topics
40 mins
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Learn about Pega’s application development capability and how you can create applications using low-code tools like App Studio.
Business conditions
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Module
Business conditions
2 Topics
20 mins
Pega Customer Service 8.8 -
Learn how to create your own, custom business conditions in App Studio. Business conditions allow you to use a set of pre-defined criteria to...
Creating a new Cosmos application
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Module
Creating a new Cosmos application
2 Topics
30 mins
Pega Platform 8.4 -
Learn to use the New Application wizard to quickly create a Cosmos application and distinguish Cosmos in the application stack.
Low-code defined
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Module
Low-code defined
4 Topics
45 mins
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Pega Platform™ provides an application development environment where citizen developers and system architects alike create digital solutions to...
Pega Customer Service Case Management Edition introduction
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Module
Pega Customer Service Case Management Edition introduction
3 Topics
20 mins
Pega Customer Service 8.7 -
Pega Customer Service™ Case Management Edition allows you to utilize the Pega Platform™ case management capabilities in your existing desktop and...
Presenting suggestions for agents
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Module
Presenting suggestions for agents
6 Topics
55 mins
Pega Customer Service 8.8 -
During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...