Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.

With Dev Studio, developers can extend the application behavior configured in App Studio. Learn how to use Dev Studio to extend the configuration of...

Developers designate rules as relevant records to promote rule reuse by other developers. Leveraging relevant records helps developers build high...

Your customer, U+ Bank, wants to speed up email interactions for address changes by pre-populating cases with the correct values. For address change...

In Roadside Assistance cases, a customer service representative (CSR) must assign a service provider to the case, review the summary of the services...

As part of processing an assistance request case, the Roadside Assistance application copies the services performed from the child Services case to...

Pega Email Bot uses natural language processing (NLP) to analyze and learn from patterns of conversation between customer service representatives...

Test application functionality that returns an error or incorrect result to debug issues and identify an appropriate resolution path.