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Always-On Outbound Customer Engagement

Cross-Sell on the Web Extended

Decisioning Consultant

Deployment Manager for 1:1 Customer Engagement

  • Mission

    Deployment Manager for 1:1 Customer Engagement

    5 Modules

    5 Challenges

    4 hrs 35 mins

    Visible to: All users
  • Learn how to leverage the out-of-the-box application pipelines that Deployment Manager provides to include branch merging, application packaging...

Pega Customer Decision Hub Foundation

Pega Theme Cosmos Section-Based UI for Designers

  • Mission

    Pega Theme Cosmos Section-Based UI for Designers

    1 Mission

    5 Modules

    10 hrs 17 mins

    Visible to: All users
  • The Pega Cosmos Designer Mission prepares you to conceptualize, plan, and prototype designs for a Pega application using the Pega Cosmos design system...

PW24 Enhancing Customer Engagement with Pega Customer Decision Hub

  • Mission

    PW24 Enhancing Customer Engagement with Pega Customer Decision Hub

    5 Challenges

    1 hr 30 mins

    Pega Customer Decision Hub '24.1 Visible to: All users
  • Hands-on Training: Enhancing Customer Engagement with Pega Customer Decision Hub™ 

      Discover how Pega Customer Decision Hub™ solves business problems...

    Implementing and deploying Pega Care Management

    • Module

      Implementing and deploying Pega Care Management

      6 Topics

      55 mins

      Pega Care Management 8.7 Visible to: All users
    • In this module, learn about the key concepts, and best practices when implementing and deploying the Pega Care Management™ application.

    Pega case management for designers

    • Module

      Pega case management for designers

      10 Topics

      1 hr 50 mins

      Visible to: All users
    • In this module, you learn about the case management capabilities of Pega Platform™ as they apply to user experience designers.

    Presenting suggestions for agents

    • Module

      Presenting suggestions for agents

      4 Topics

      35 mins

      Visible to: All users
    • During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...

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