Learn how to provide customer service agents with a set of common phrases so that the agents can insert preapproved phrases into their responses to...

The Digital Messaging Manager lets you add chat connections and social messaging platforms to your Digital Messaging channel interface. The Digital...

Create child Cases to model work that different parties perform, work that follows different reporting options, work that follows different reporting...

Create data objects to model the attributes of an entity and establish a common context for a group of fields. Create a data relationship in a Case...

Create Data Objects to model the attributes of an entity and establish a common context for a group of fields. Create a data relationship with a...

Create work groups and assignment types directly in Pega Robot Manager.

Learn how Case Types represent a customer Microjourney™ from beginning to a desired outcome. Design the life cycle of a Case Type as a series of Steps...

Capture and present data in your application to provide the information that is necessary to complete work. Configure relationships among data types...