Search
Defining a customer Microjourney
-
Modul
Defining a customer Microjourney
5 Themen
50 Min.
-
Learn how Case Types represent a customer Microjourney™ from beginning to a desired outcome. Design the life cycle of a Case Type as a series of Steps...
Designing an approval Process
-
Modul
Designing an approval Process
1 Thema
15 Min.
-
To enhance business reliability and accountability, configure an approval process that allows users to approve or reject tasks within the workflow.
Dev Studio overview
-
Modul
Dev Studio overview
1 Thema
15 Min.
-
With Dev Studio, developers can extend the application behavior configured in App Studio. Learn how to use Dev Studio to extend the configuration of...
Displaying data with Constellation for Business Architects
-
Modul
Displaying data with Constellation for Business Architects
5 Themen
1 Std. 5 Min.
-
As a Pega Business Architect, understanding the Pega Platform™ Constellation architecture enables you to quickly design and deliver consistent user...
Evaluating application data with Insights for Business Architects
-
Modul
Evaluating application data with Insights for Business Architects
1 Thema
20 Min.
-
As a Pega Business Architect, you understand that all organizations need to analyze their operations to understand the performance of their teams and...
Exploring application data with Insights
-
Modul
Exploring application data with Insights
1 Thema
15 Min.
-
Pega Platform™ allows you to easily explore and analyze data in your application using the Explore Data landing page. You can use Insights to...
Full Case Views
-
Modul
Full Case Views
1 Thema
25 Min.
-
Learn about low-code modular development in Pega Constellation by authoring your applications with Views, templates, and widgets. Discover the...
Getting started with Digital Messaging
-
Modul
Getting started with Digital Messaging
2 Themen
15 Min.
-
In this module, you learn about Digital Messaging and its supported messaging platforms. Also, learn how to create a Digital Messaging interface to...
Guiding a customer service agent with dialogs
-
Modul
Guiding a customer service agent with dialogs
2 Themen
15 Min.
-
Learn how to provide customer service agents with a dialog script that is read as an agent conducts an interaction.
Identifying duplicate Cases
-
Modul
Identifying duplicate Cases
1 Thema
10 Min.
-
Specify conditions that help identify potential duplicate submissions to avoid duplication and reduce inefficiency.