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Configuring a portal
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Challenge
Configuring a portal
1 Aufgabe
10 Min.
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GoGoRoad provides roadside assistance services through contracted vendors. To ensure customer satisfaction and service consistency across vendors...
Configuring business conditions
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Challenge
Configuring business conditions
2 Aufgaben
5 Min.
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U+ Bank identifies that many customer are missing their payment due dates, resulting in late fees and negative impact on their credit score. To...
Configuring chat queues
Configuring common phrases for agents
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Challenge
Configuring common phrases for agents
3 Aufgaben
5 Min.
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U+ Bank wants to set up a consistent greeting for customer service agents to initiate Web messaging conversations. The message welcomes the customer...
Configuring UI elements
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Challenge
Configuring UI elements
2 Aufgaben
10 Min.
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After a request for roadside assistance is approved, a service provider is dispatched to the location provided by the customer. To perform this task...
Creating a custom business report
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Challenge
Creating a custom business report
4 Aufgaben
15 Min.
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Stakeholders would like to know the number of Cases that have been requested over the past month. You have been asked to define a report to track the...
Creating a Digital Messaging interface
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Challenge
Creating a Digital Messaging interface
2 Aufgaben
10 Min.
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U+ Bank wants to set up its chatbot to respond to service requests received from several digital channels. As an initial step, the bank first wants to...
Creating an Insight
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Challenge
Creating an Insight
2 Aufgaben
15 Min.
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Stakeholders would like to know the number of Cases that have been requested over the past month. You have been asked to define a report to track the...
Creating data relationships in Views
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Challenge
Creating data relationships in Views
4 Aufgaben
10 Min.
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The Mayor of MyTown asks you, the town project manager, to enable residents to report problems they encounter on line so that the necessary work can...
Creating Insights for BAs
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Challenge
Creating Insights for BAs
2 Aufgaben
25 Min.
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GoGoRoad stakeholders would like to know the number of Assistance Request Cases that have been requested over the past 30 days. The stakeholders...