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  • Mission

    Case Management Intermediate

    5 Module

    5 Challenges

    6 Std. 5 Min.

    Visible to all users
  • Continue learning about case management using Pega Platform™.

  • Modul

    Approving cases with an authority matrix

    2 Themen

    25 Min.

    Visible to all users
  • Pega Platform™ provides the ability to include single and cascading approvals when designing case types. You learn how to convert a single approval to...

  • Modul

    Case-Genehmigungen mit einer Zuständigkeitsmatrix konfigurieren

    2 Themen

    20 Min.

    Visible to all users
  • Modellieren Sie Case-Genehmigungen für Zeichnungsbefugte, die nicht zu den Vorgesetzten eines Anwenders gehören (z. B. bei Verträgen, die von der...

  • Modul

    Decision tables and trees

    7 Themen

    1 Std. 40 Min.

    Visible to all users
  • Decision tables and decision trees are fundamental to enforcing business decisions. You can use these decision rules in flows, routers, activities...

  • Modul

    Duplicate and temporary cases

    4 Themen

    30 Min.

    Visible to all users
  • Learn how to configure the search duplicate cases feature to identify duplicate cases in the system. This feature allows users to decide which case is...

  • Modul

    Extending service-level agreement configurations

    4 Themen

    40 Min.

    Visible to all users
  • In Dev Studio, you can configure more complex service-level agreements to meet business needs that require delayed processing of an assignment...

  • Modul

    Flow action processing

    4 Themen

    35 Min.

    Visible to all users
  • In Pega Platform™, you can add pre- and post-processing actions to a flow action to manipulate data. These actions enable you to add related tasks to...

  • Modul

    Managing concurrent case access

    4 Themen

    30 Min.

    Visible to all users
  • Learn how Pega Platform manages multiple users accessing the same case, and configure case locking to avoid potential conflicts in production...

  • Modul

    Organization records

    5 Themen

    35 Min.

    Visible to all users
  • Pega Platform™ supports a three-level organizational structure. Learn how to use the Organization Chart and organization records to modify the...

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