Search
Presenting suggestions for agents
-
Módulo
Presenting suggestions for agents
4 Temas
35 minutos
-
During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...
Routing Assignments to users
-
Módulo
Routing Assignments to users
1 Tema
25 minutos
-
Assign responsibility for completing a Task to one or more users. Routing increases business efficiency by ensuring that the most appropriate users...
Saving data to a system of record
-
Módulo
Saving data to a system of record
2 Temas
30 minutos
-
Promote Case processing efficiency and improve application flexibility by leveraging savable Data Pages and systems of records to store and update...
Sending emails during Case processing
-
Módulo
Sending emails during Case processing
1 Tema
15 minutos
-
Organizations depend on timely communication to establish a shared understanding of transactions or Assignments. Generate and send automated emails...
Setting chat and messaging behavior
-
Módulo
Setting chat and messaging behavior
4 Temas
35 minutos
-
Chat and messaging configuration options define the properties for all the individual channels that support conversations between customer service...
Setting up Messaging AI
-
Módulo
Setting up Messaging AI
5 Temas
50 minutos
-
Messaging AI analyzes the context of the conversation and suggests cases and knowledge articles while a CSR interacts with a customer. Messaging AI...
Simulating an external data source
-
Módulo
Simulating an external data source
1 Tema
25 minutos
-
During development, before database integrations are configured. You can simulate an external data source to test functionality when a data source is...
Sizing a Pega Platform project
-
Módulo
Sizing a Pega Platform project
2 Temas
25 minutos
-
Determine project cost and schedule by estimating staffing and timelines with the Estimator tool. The Estimator is a discovery tool that provides an...
Skipping a Process or a Stage
-
Módulo
Skipping a Process or a Stage
1 Tema
10 minutos
-
Skip Processes and entire Stages that are unnecessary in certain situations so that Cases can process with increased efficiency and flexibility.
The Data Model
-
Módulo
The Data Model
4 Temas
50 minutos
-
Capture and present data in your application to provide the information that is necessary to complete work. Configure relationships among data types...