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Managing runtime configuration
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Reto
Managing runtime configuration
3 Tareas
20 minutos
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MyTown users want to manage automation performance and assign tasks using the Pega Robot Manager™ application. The MyTown robotic development teams...
Merging a development Branch
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Reto
Merging a development Branch
4 Tareas
30 minutos
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The Payroll Setup Case Type provides automatic tax withholdings calculated based on the selected filing status. The current version of the Case Type...
Moving robots manually between workgroups
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Reto
Moving robots manually between workgroups
3 Tareas
20 minutos
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MyTown is opting for unattended Robotic Process Automation (RPA) to manage the spike in Service Requests that occur on Mondays and Tuesdays of each...
Organizing robots and assignment types in Pega Robot Manager
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Reto
Organizing robots and assignment types in Pega Robot Manager
4 Tareas
30 minutos
Pega Robot Manager 8.8 -
MyTown wants to use unattended robots to manage the spike in Service Requests on Mondays and Tuesdays of each week because historically, the data...
Overriding Case Urgency
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Reto
Overriding Case Urgency
1 Tarea
10 minutos
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Onboarding Cases have an initial Urgency of 10. However, certain contractors need an expedited onboarding process because they are hired to work on...
Pausing and resuming case processing
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Reto
Pausing and resuming case processing
1 Tarea
10 minutos
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InsCorp is launching a roadside assistance service as a coverage option for automobile insurance policies. During the Service Stage, the customer...
Performing data handling with the Toolbox
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Reto
Performing data handling with the Toolbox
6 Tareas
30 minutos
Pega Robotic Automation 22.1 -
A Robotic Banking company introduces cashback credit cards for customers that signed up for a Supershop promotion. You are to create an automation...
Recording robotic automations
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Reto
Recording robotic automations
2 Tareas
15 minutos
Pega Robotic Automation 22.1 -
You are developing a robotic project for customer service representatives from the Robotic Banking industry. The customer service representatives use...
Routing work to users
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Reto
Routing work to users
2 Tareas
10 minutos
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Specific members of the city government perform Assignments on service request Cases. The services coordinator identifies three Assignments that must...
Routing work to users for BAs
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Reto
Routing work to users for BAs
2 Tareas
15 minutos
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In a DCO session, GoGoRoad stakeholders confirmed that assignments related to assistance requests often get lost in the handoff between different...