Search
Monitoring your contact center with Insights
-
Módulo
Monitoring your contact center with Insights
2 Temas
15 minutos
-
Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...
Pega Email Bot configuration
-
Módulo
Pega Email Bot configuration
3 Temas
45 minutos
Pega Platform 8.8 -
Pega Email Bot™ leverages Pega’s industry-leading natural language processing (NLP) and process automation to interpret, route, audit, and automate...
Role of a Pega Business Architect
-
Módulo
Role of a Pega Business Architect
2 Temas
30 minutos
-
The Pega Business architect serves as a liaison between the business function and the technical development team to ensure that the Pega solution...
Debugging application errors
-
Reto
Debugging application errors
4 Tareas
20 minutos
-
As part of processing an assistance request Case, the Roadside Assistance application copies the services performed from the child Services Case to...
Creating Insights for BAs
-
Reto
Creating Insights for BAs
2 Tareas
25 minutos
-
GoGoRoad stakeholders would like to know the number of Assistance Request Cases that have been requested over the past 30 days. The stakeholders...
Sizing a project in App Studio for BAs
-
Reto
Sizing a project in App Studio for BAs
1 Tarea
20 minutos
-
With the prototype for the GoGoRoad application and Assistance Request Case Type complete, stakeholders have requested a revised estimate of the...
Creating a custom business report
-
Reto
Creating a custom business report
4 Tareas
15 minutos
-
Stakeholders would like to know the number of Cases that have been requested over the past month. You have been asked to define a report to track the...
Configuring a dashboard
-
Reto
Configuring a dashboard
2 Tareas
30 minutos
-
Stakeholders have seen growth in the use of the Assistance request application. They want to confirm that, even though Cases are increasing, they are...
Configuring business conditions
-
Reto
Configuring business conditions
2 Tareas
5 minutos
-
U+ Bank identifies that many customer are missing their payment due dates, resulting in late fees and negative impact on their credit score. To...
Configuring intelligent routing
-
Reto
Configuring intelligent routing
2 Tareas
10 minutos
-
The U+ Bank email bot is set up. You are now expected to configure the email bot to react to customer requests, route work, and automatically respond...