Complete your Microjourney® faster by using the Pulse and Tags widgets to interact with other application users.

To enhance business reliability and accountability, configure an approval process that allows users to approve or reject tasks within the workflow.

Modellieren Sie die Genehmigungsverarbeitung unter Berücksichtigung einer Berichtshierarchie. So können Sie ein Modell der Genehmigungen durch das...

Learn how to perform administrative tasks and prepare your organization to create content. Define the content taxonomy for your organization and...

Create child Cases to model work that different parties perform, work that follows different reporting options, work that follows different reporting...

Learn how to create personas and channel contexts in Customer Decision Hub, and how to use them for next-best-action testing. Explore the reasons...

Verwenden Sie temporäre Cases, um Speicherplatz zu sparen und die Systemleistung zu verbessern.

Learn how Case Types represent a customer Microjourney™ from beginning to a desired outcome. Design the life cycle of a Case Type as a series of Steps...

Diagnosing performance issues requires understanding the root cause of an issue. For example, a user might report that an application takes a minute...