Search
Pausing and resuming Case processing
-
Módulo
Pausing and resuming Case processing
1 Tema
15 minutos
-
Enforce dependencies using the Wait Step. The Wait Step allows you to pause and resume Case processing when the Case meets Conditions that you define...
Collaboration with users
-
Módulo
Collaboration with users
1 Tema
20 minutos
-
Complete your Microjourney® faster by using the Pulse and Tags widgets to interact with other application users.
Designing an approval Process
-
Módulo
Designing an approval Process
1 Tema
15 minutos
-
To enhance business reliability and accountability, configure an approval process that allows users to approve or reject tasks within the workflow.
Kaskadierende Genehmigungen mit Berichtsstruktur konfigurieren
-
Módulo
Kaskadierende Genehmigungen mit Berichtsstruktur konfigurieren
2 Temas
20 minutos
-
Modellieren Sie die Genehmigungsverarbeitung unter Berücksichtigung einer Berichtshierarchie. So können Sie ein Modell der Genehmigungen durch das...
Configuring common phrases for agents
-
Módulo
Configuring common phrases for agents
1 Tema
10 minutos
-
Learn how to provide customer service agents with a set of common phrases so that, in any text-based channel, the agents can insert preapproved...
Creating a child Case
-
Módulo
Creating a child Case
1 Tema
15 minutos
-
Create child Cases to model work that different parties perform, work that follows different reporting options, work that follows different reporting...
Creating custom tabs
-
Módulo
Creating custom tabs
2 Temas
25 minutos
-
Learn how to create your own customer composite tabs. Customer composite tabs are used to display a logical group of information to a user in Pega...
Temporäre Cases erstellen und permanent machen
-
Módulo
Temporäre Cases erstellen und permanent machen
3 Temas
20 minutos
-
Verwenden Sie temporäre Cases, um Speicherplatz zu sparen und die Systemleistung zu verbessern.
Defining a customer Microjourney
-
Módulo
Defining a customer Microjourney
5 Temas
50 minutos
-
Learn how Case Types represent a customer Microjourney™ from beginning to a desired outcome. Design the life cycle of a Case Type as a series of Steps...
Customizing the customer service user interface
-
Módulo
Customizing the customer service user interface
2 Temas
15 minutos
-
Learn how to configure various aspects of the Pega Customer Service™ UI. Customize the layout for a service case, add a field to display, and modify...