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Application quality practices

  • Module

    Application quality practices

    5 Rubriques

    40 mins

    All Products Visible to all users
  • This module provides an overview of application quality and application testing processes. It explains the significance of building test cases that...

Creating and executing scenario-based test cases

DevOps

  • Module

    DevOps

    5 Rubriques

    52 mins

    All Products Visible to all users
  • This module outlines the concepts, importance, and the implementation of DevOps practices.

Digital messaging

  • Module

    Digital messaging

    4 Rubriques

    30 mins

    Visible to all users
  • Pega Customer Service offers chat and messaging capabilities that provide flexibility to customers and adaptability for customer service...

Email bot cases and responses

  • Module

    Email bot cases and responses

    2 Rubriques

    25 mins

    Pega Platform 8.7 Visible to all users
  • Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...

Email Manager portal

  • Module

    Email Manager portal

    5 Rubriques

    55 mins

    Pega Platform 8.7 Visible to all users
  • The Email Manager portal facilitates the manual processing of emails that do not meet any of the intelligent routing criteria and necessitate triage...

Release management with Pega Platform

Intelligent routing

  • Module

    Intelligent routing

    4 Rubriques

    1h

    Pega Platform 8.7 Visible to all users
  • Pega Email Bot™ can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...

Managing roles and users in Deployment Manager

  • Module

    Managing roles and users in Deployment Manager

    3 Rubriques

    17 mins

    All Products Visible to all users
  • In this module, you learn about the following aspects of Deployment Manager:

    • Using the privileges that control access to the features available on...

MLOps

  • Module

    MLOps

    2 Rubriques

    25 mins

    Pega Customer Decision Hub 8.7 Visible to all users
  • Learn how to use Machine Learning Operations (MLOps) to replace the predictive model that drives a prediction with a new model. You can import a...

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