Search
Configuring a dashboard
-
Défi
Configuring a dashboard
2 Tâches
30 mins
-
Stakeholders have seen growth in the use of the Assistance request application. They want to confirm that, even though Cases are increasing, they are...
Configuring a data source
-
Défi
Configuring a data source
1 Tâche
15 mins
-
As a system architect, there is a requirement for the contact identifier to be used in dialogs in the Contact category. You have been tasked with...
Configuring cascading approvals with an authority matrix
-
Défi
Configuring cascading approvals with an authority matrix
3 Tâches
10 mins
-
As the repair service grows, GoGoRoad stakeholders want to allow Territory Managers to submit new vendors as service providers for approval. If the...
Configuring Case locking
-
Défi
Configuring Case locking
1 Tâche
10 mins
-
At TGB, candidates applying for an open position are interviewed by three to six existing employees. Each interviewer can independently rate a...
Configuring error handling for Data Pages
-
Défi
Configuring error handling for Data Pages
4 Tâches
30 mins
-
As part of each candidate Case, TGB performs a background check on the applicant. As part of the background check, a SOAP connector is invoked to...
Configuring Flow Action post-processing
-
Défi
Configuring Flow Action post-processing
2 Tâches
20 mins
-
Currently, the Candidate Case Type creates a candidate stakeholder to represent a job applicant and adds the candidate stakeholder to the Case at the...
Configuring intelligent routing
-
Défi
Configuring intelligent routing
2 Tâches
10 mins
-
The U+ Bank email bot is set up. You are now expected to configure the email bot to react to customer requests, route work, and automatically respond...
Configuring parallel processing
-
Défi
Configuring parallel processing
4 Tâches
20 mins
-
At TGB, candidates for an open position are interviewed by multiple team members. The existing interview Process in the HRApps application only allows...
Configuring Primary Fields for BAs
-
Défi
Configuring Primary Fields for BAs
4 Tâches
10 mins
-
During Directly Capture Objectives (DCO) conversations, business stakeholders revealed that GoGoRoad's CSRs waste valuable time searching for basic...
Configuring the Email Manager portal
-
Défi
Configuring the Email Manager portal
3 Tâches
15 mins
-
The U+ Bank email bot is set up, and you must configure the Email Manager portal to manually triage any emails that do not match the intelligent...