Search
Predicting missing the Service-Level Agreement
-
モジュール
Predicting missing the Service-Level Agreement
1 トピック
10 分
-
Pega Process AI™ can help to distinguish regular from complex claims. Complex claims often escalate into a lengthy process, which is not only costly...
Presenting suggestions for agents
-
モジュール
Presenting suggestions for agents
4 トピック
35 分
-
During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...
Creating Insights for BAs
-
チャレンジ
Creating Insights for BAs
2 タスク
25 分
-
GoGoRoad stakeholders would like to know the number of Assistance Request Cases that have been requested over the past 30 days. The stakeholders...
Creating a custom business report
-
チャレンジ
Creating a custom business report
4 タスク
15 分
-
Stakeholders would like to know the number of Cases that have been requested over the past month. You have been asked to define a report to track the...
Configuring a dashboard
-
チャレンジ
Configuring a dashboard
2 タスク
30 分
-
Stakeholders have seen growth in the use of the Assistance request application. They want to confirm that, even though Cases are increasing, they are...
Creating an Insight
-
チャレンジ
Creating an Insight
2 タスク
15 分
-
Stakeholders would like to know the number of Cases that have been requested over the past month. You have been asked to define a report to track the...
Creating a case completion prediction
-
チャレンジ
Creating a case completion prediction
3 タスク
15 分
-
U+ Insurance implements Pega Process AI™ to optimize case automation. The business wants to predict whether an incoming claim has a low probability of...
Creating a fraud prediction
-
チャレンジ
Creating a fraud prediction
3 タスク
15 分
-
U+ Insurance routes incoming car insurance claims for straight-through processing when the amount of a claim is under a set limit. If the amount of...
Enabling Pega Customer Decision Hub agents
-
チャレンジ
Enabling Pega Customer Decision Hub agents
2 タスク
5 分
-
The system architects have run the Pega Customer Decision Hub™ setup wizard and created the implementation application for U+ Bank. As a system...
Importing customer data from a CSV
-
チャレンジ
Importing customer data from a CSV
2 タスク
10 分
-
U+ Bank wants to improve the experience of its customers with predictive and adaptive analytical models that drive personalized decisions. Following...