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Case Life Cycle design for Business Architects

Pega Express overview for Business Architects

Pega positioning for Business Architects

Pega tools that support Scrum for Business Architects

Configuring common phrases for agents

Creating a Rule

Regeln erstellen und aktualisieren

Szenariobasierte Test-Cases erstellen und ausführen

Defining a customer Microjourney

Customizing the customer service user interface

  • モジュール

    Customizing the customer service user interface

    2 トピック

    15 分

    Visible to: All users
  • Learn how to configure various aspects of the Pega Customer Service™ UI. Customize the layout for a service case, add a field to display, and modify...

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