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Adding and configuring adapters
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Challenge
Adding and configuring adapters
2 Tasks
15 mins
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With the addition of the Customer Relationship Management and ACME Search System projects to the TrainingCertificationSln, the next step is to add the...
Adding framework components to a solution
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Challenge
Adding framework components to a solution
8 Tasks
45 mins
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The first two application projects are complete. After reviewing the solution's documentation, you need a user interface project, named MainPrj, which...
Refining an Agile Workbench backlog
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Challenge
Refining an Agile Workbench backlog
5 Tasks
30 mins
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Stakeholders at GoGoRoad want to develop a new roadside assistance application to streamline operations for customer roadside assistance requests...
Debugging application errors
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Challenge
Debugging application errors
4 Tasks
20 mins
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As part of processing an assistance request Case, the Roadside Assistance application copies the services performed from the child Services Case to...
Applying advanced automation techniques and best practices
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Challenge
Applying advanced automation techniques and best practices
5 Tasks
35 mins
Pega Robotic Automation 22.1 -
While running the Robotic Banking automation, you decide that reorganizing the project will improve efficiency and better align with best practices...
Creating and managing teams of users
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Challenge
Creating and managing teams of users
5 Tasks
15 mins
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In Roadside Assistance Cases, a customer service representative (CSR) must assign a service provider to the Case, review the summary of the services...
Case-Typ „Backlog“ untersuchen
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Challenge
Case-Typ „Backlog“ untersuchen
11 Tasks
30 mins
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Sie sind gerade als Pega Business Architect in das GoGoRoad-Anwendungsentwicklungsprojekt eingestiegen.
GoGoRoad ist ein Kfz-Serviceunternehmen, das...
Setting UseKeys and implementing ASO
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Challenge
Setting UseKeys and implementing ASO
5 Tasks
45 mins
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Based on the business case, users may work with multiple customers simultaneously. Because the CRM application contains customer and account...
Configuring a coaching tip
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Challenge
Configuring a coaching tip
2 Tasks
15 mins
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You are a customer service representative (CSR) manager and have observed that your CSRs are making typos consistently when entering new addresses for...
Configuring a common phrase
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Challenge
Configuring a common phrase
2 Tasks
15 mins
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Your company wants to set up a consistent greeting for customer service agents to use when sending emails to customers. The message thanks the...