Chat and messaging configuration options define the properties for all the individual channels that support conversations between customer service...

Determine project cost and schedule by estimating staffing and timelines with the Estimator tool. The Estimator is a discovery tool that provides an...

One of the critical parts of building an accessible product is to understand how to test the product throughout the development process. Learn about...

U+ Bank identifies that many customer are missing their payment due dates, resulting in late fees and negative impact on their credit score. To...

In Roadside Assistance Cases, a customer service representative (CSR) must assign a service provider to the Case, review the summary of the services...

As part of processing an assistance request Case, the Roadside Assistance application copies the services performed from the child Services Case to...

Stakeholders at GoGoRoad want to develop a new roadside assistance application to streamline operations for customer roadside assistance requests...

Prior to beginning work on the Roadside Assistance application, stakeholders have requested an estimate of the project size and scope. The estimate is...