Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...

This module shows you how to create service requests using the Customer Service Request Template. Learn about the purpose, customization options, and...

Pega Email Bot uses natural language processing (NLP) to analyze and learn from patterns of conversation between customer service representatives...

The Human Resources (HR) department wants the ability to add a new hire to the company payroll. The PegaHR application includes a Case Type to perform...

Onboarding Cases have an initial Urgency of 10. However, certain contractors need an expedited onboarding process because they are hired to work on...

The Human Resources (HR) department has noticed that the open positions screen of the candidate case type has been loading the list of positions...

GoGoRoad-Stakeholder möchten Gebietsleitern gestatten, mit zunehmendem Servicewachstum neue Lieferanten als Dienstanbieter hinzuzufügen. Handelt es...

The Human Resources (HR) department requests the ability to update Rules that describe department and company policies in the HRApps application. Add...

At TGB, candidates for an open position are interviewed by multiple team members. The existing interview Process in the HRApps application only allows...