Tools and knowledge to help you succeed.
Looking for instructor-led training?
1 hr 30 mins
Architecture and design decisions in the Prepare phase ready your team for the Build phase. During Prepare, you refine the business and technical...
Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.
Learn how case types represent a customer Microjourney™ from beginning to a desired outcome. Design the life cycle of a case type as a series of steps...
Pega Customer Service offers chat and messaging capabilities that provide flexibility to customers and adaptability for customer service...
1 hr 55 mins
Discover is the first phase within the Pega Express™ delivery approach, based on design thinking. Design thinking plays a key role and helps your team...
Pega Express™ is a light, design-focused delivery methodology that combines Pega's low-code experience, best practices in application development, and...
Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...
The Email Manager portal facilitates the manual processing of emails that do not meet any of the intelligent routing criteria and necessitate triage...
Pega Email Bot™ can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...
The Pega Express approach includes four phases to support solution delivery.
Pega Academy has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.