Search
Assessing application performance
-
Challenge
Assessing application performance
2 Aufgaben
10 Min.
-
The Human Resources (HR) department has noticed that the open positions screen of the candidate case type has been loading the list of positions...
Configuring a coaching tip
-
Challenge
Configuring a coaching tip
2 Aufgaben
15 Min.
-
You are a customer service representative (CSR) manager and have observed that your CSRs are making typos consistently when entering new addresses for...
Configuring a common phrase
-
Challenge
Configuring a common phrase
2 Aufgaben
15 Min.
-
Your company wants to set up a consistent greeting for customer service agents to use when sending emails to customers. The message thanks the...
Configuring a dashboard
-
Challenge
Configuring a dashboard
2 Aufgaben
30 Min.
-
Stakeholders have seen growth in the use of the Assistance request application. They want to confirm that, even though Cases are increasing, they are...
Configuring customer verification
-
Challenge
Configuring customer verification
3 Aufgaben
15 Min.
-
The business wants to ensure that all customer service representative verify the identity of a customer at the start of an interaction. You have been...
Creating a composite tab
-
Challenge
Creating a composite tab
2 Aufgaben
5 Min.
-
As a customer service app administrator, you must create a new tab to display the transaction history and statement for a contact in a separate tab.
...
Creating a custom business report
-
Challenge
Creating a custom business report
4 Aufgaben
15 Min.
-
Stakeholders would like to know the number of Cases that have been requested over the past month. You have been asked to define a report to track the...
Creating an Insight
-
Challenge
Creating an Insight
2 Aufgaben
15 Min.
-
Stakeholders would like to know the number of Cases that have been requested over the past month. You have been asked to define a report to track the...
Creating Insights for BAs
-
Challenge
Creating Insights for BAs
2 Aufgaben
25 Min.
-
GoGoRoad stakeholders would like to know the number of Assistance Request Cases that have been requested over the past 30 days. The stakeholders...
Creating reports that combine data from multiple classes
-
Challenge
Creating reports that combine data from multiple classes
2 Aufgaben
30 Min.
-
The business partners in the Human Resources (HR) department request two reports.
The first report must track the progress of candidate Cases...