Search
Designing UI for multiple devices
-
Modul
Designing UI for multiple devices
3 Themen
30 Min.
-
Leverage responsive behavior, such as that found in layout templates, to create an optimal user experience regardless of which device users prefer.
Configuring a dashboard
-
Modul
Configuring a dashboard
1 Thema
15 Min.
-
Configure the content and organization of a user dashboard to provide easy access to the information that business users need to know.
Kaskadierende Genehmigungen mit Berichtsstruktur konfigurieren
-
Modul
Kaskadierende Genehmigungen mit Berichtsstruktur konfigurieren
2 Themen
20 Min.
-
Modellieren Sie die Genehmigungsverarbeitung unter Berücksichtigung einer Berichtshierarchie. So können Sie ein Modell der Genehmigungen durch das...
Configuring common phrases for agents
-
Modul
Configuring common phrases for agents
1 Thema
10 Min.
-
Learn how to provide customer service agents with a set of common phrases so that, in any text-based channel, the agents can insert preapproved...
Creating a child Case
-
Modul
Creating a child Case
1 Thema
15 Min.
-
Create child Cases to model work that different parties perform, work that follows different reporting options, work that follows different reporting...
Creating a Rule
-
Modul
Creating a Rule
5 Themen
45 Min.
-
Pega Platform™ generates application code in the background by using Rules that describe how the application functions. In App Studio, Rules are...
Temporäre Cases erstellen und permanent machen
-
Modul
Temporäre Cases erstellen und permanent machen
3 Themen
20 Min.
-
Verwenden Sie temporäre Cases, um Speicherplatz zu sparen und die Systemleistung zu verbessern.
Defining a customer Microjourney
-
Modul
Defining a customer Microjourney
5 Themen
50 Min.
-
Learn how Case Types represent a customer Microjourney™ from beginning to a desired outcome. Design the life cycle of a Case Type as a series of Steps...
Customizing the customer service user interface
-
Modul
Customizing the customer service user interface
2 Themen
15 Min.
-
Learn how to configure various aspects of the Pega Customer Service™ UI. Customize the layout for a service case, add a field to display, and modify...
Tracking and auditing changes to data
-
Modul
Tracking and auditing changes to data
1 Thema
15 Min.
-
Pega Platform™ automatically tracks actions performed, such as which operators worked on a case and when. You can enhance this capability by using...