Search
Adding optional actions to a workflow for BAs
-
Challenge
Adding optional actions to a workflow for BAs
2 Aufgaben
10 Min.
-
GoGoRoad wants to assure customers that their assistance requests can be cancelled at any time. Not only does the cancel request functionality provide...
Approving work
-
Challenge
Approving work
1 Aufgabe
5 Min.
-
The MyTown services coordinator wants to review all the repairs performed as a result of a resident service request. If the repair is satisfactory...
Approving work for BAs
-
Challenge
Approving work for BAs
5 Aufgaben
20 Min.
-
In a Directly Capture Objectives (DCO) session, a GoGoRoad SME explained that they did not always require customers to be enrolled in their membership...
Attaching PDF files to a case
-
Challenge
Attaching PDF files to a case
2 Aufgaben
10 Min.
Pega Platform 8.8 -
InsCorp wants to ensure that customers receive an email with a receipt of services, including a breakdown of the services provided. Add two...
Attaching PDF files to a case
-
Challenge
Attaching PDF files to a case
2 Aufgaben
10 Min.
-
InsCorp wants to ensure that customers receive an email with a receipt of services, including a breakdown of the services provided. Add two...
Automating Decisions with Decision tables
-
Challenge
Automating Decisions with Decision tables
2 Aufgaben
10 Min.
-
An organization is launching an application that facilitates loan requests. Customers initiate a loan request and enter their credit score and loan...
Automating Decisions with Decision trees
-
Challenge
Automating Decisions with Decision trees
2 Aufgaben
10 Min.
-
An organization is launching an application that facilitates loan requests. Customers initiate a loan request and enter their credit score, loan...
Calculating fields using decision tables
-
Challenge
Calculating fields using decision tables
2 Aufgaben
15 Min.
-
GoGoRoad stakeholders want to ensure customer satisfaction by allowing the application of discounts based on whether the service provider is on time...
Collaborating in Spaces and Pulse
-
Challenge
Collaborating in Spaces and Pulse
3 Aufgaben
10 Min.
Pega Platform 8.8 -
Throughout the case lifecycle of the GoGoRoad application, members of the CSR team must stay in contact with one another. One of the most efficient...
Collaborating with Pulse and Tags
-
Challenge
Collaborating with Pulse and Tags
2 Aufgaben
10 Min.
-
Throughout the Case Life Cycle of the GoGoRoad application, members of the CSR team must stay in contact with one another. One of the most efficient...