Search
Field values
-
Modul
Field values
1 Thema
15 Min.
-
Learn how to use field value rules to define items in a selection list presented to end users, which enables you to restrict the values of a property...
Integrating external data
-
Modul
Integrating external data
2 Themen
20 Min.
Pega Customer Service 8.8 -
In this module, you learn how to integrate external data into a Pega Customer Service application. You will connect to a REST service that contains...
Monitoring your contact center with Insights
-
Modul
Monitoring your contact center with Insights
2 Themen
15 Min.
-
Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...
Role of a Pega Business Architect
-
Modul
Role of a Pega Business Architect
2 Themen
30 Min.
-
The Pega Business architect serves as a liaison between the business function and the technical development team to ensure that the Pega solution...
Adding an external data source to a data type
-
Challenge
Adding an external data source to a data type
6 Aufgaben
30 Min.
-
Requests for roadside assistance must identify the vehicle so that a service provider can prepare for the service call. For example, certain vehicles...
Adding data records to a data object
-
Challenge
Adding data records to a data object
3 Aufgaben
10 Min.
-
When submitting a service request through the MyTown311 application, residents enter information about the issue. The mayor and the services...
Adding fields to Views
-
Challenge
Adding fields to Views
4 Aufgaben
20 Min.
-
Now that the Stages, Steps, and data objects for the MyTown 311 Service Request Case Life Cycle are configured, the Mayor and the Services coordinator...
Manipulating application data
-
Challenge
Manipulating application data
2 Aufgaben
20 Min.
-
Stakeholders have requested two features involving Data Transforms. Before a Service Case is resolved, the system must copy the Service total from the...
Debugging application errors
-
Challenge
Debugging application errors
4 Aufgaben
20 Min.
-
As part of processing an assistance request Case, the Roadside Assistance application copies the services performed from the child Services Case to...
Creating work status values
-
Challenge
Creating work status values
2 Aufgaben
10 Min.
-
GoGoRoad stakeholders want a way to quickly differentiate Assistance Request Cases during the Service and Resolution Stages. To clarify reporting on A...