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Application Development
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Modul
Application Development
4 Themen
40 Min.
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Learn about Pega’s application development capability and how you can create applications using low-code tools like App Studio.
Business conditions
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Modul
Business conditions
2 Themen
20 Min.
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Learn how to create your own, custom business conditions in App Studio. Business conditions allow you to use a set of pre-defined criteria to...
Customer Decision Hub predictions
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Modul
Customer Decision Hub predictions
2 Themen
30 Min.
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Discover the Pega Customer Decision Hub™ predictions in the Prediction Studio portal, a comprehensive workspace for data scientists who manage...
Defining prediction patterns
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Modul
Defining prediction patterns
2 Themen
20 Min.
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Learn how to improve the predictive power of your adaptive models by configuring additional potential predictors in Pega Customer Decision Hub™. For...
Form autofill
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Modul
Form autofill
2 Themen
15 Min.
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Learn how to configure Form Autofill to help CSRs complete the forms associated with a case type. Voice AI detects entities in the live customer...
LCAB Low-code defined
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Modul
LCAB Low-code defined
7 Themen
1 Std. 10 Min.
Pega Platform 8.8 -
Pega Platform™ provides an application development environment where citizen developers and system architects alike create digital solutions to...
Low-code defined
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Modul
Low-code defined
5 Themen
50 Min.
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Pega Platform™ provides an application development environment where Citizen Developers and System Architects alike create digital solutions to...
Pega Voice AI introduction
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Modul
Pega Voice AI introduction
2 Themen
25 Min.
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Pega Voice AI assists service and sales representatives during live phone interactions by suggesting actions based on real-time analysis of the...
Presenting suggestions for agents
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Modul
Presenting suggestions for agents
4 Themen
35 Min.
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During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...
Script adherence
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Modul
Script adherence
2 Themen
15 Min.
Pega Customer Service 8.8 -
Learn how to configure script adherence to help CSRs deliver the prescribed script during a live conversation. You configure scripts in the dialogs...