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Designing a Case Life Cycle for BAs
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Challenge
Designing a Case Life Cycle for BAs
8 Aufgaben
40 Min.
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GoGoRoad is growing. The company wants to transform its manual business process by creating a Pega Platform™ application that is driven by workflow...
Displaying list data in Views
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Challenge
Displaying list data in Views
3 Aufgaben
10 Min.
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The GoGoRoad application presents a list in a table of all available service providers for roadside assistance. The UI consultant wants you to make...
Downloading and using a local asset file
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Challenge
Downloading and using a local asset file
2 Aufgaben
15 Min.
Pega Robotic Automation 22.1 -
You are a part of the team building a robotic project for a Customer Support division of a banking company. Your task is to create an automation tha...
Escalating late work
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Challenge
Escalating late work
1 Aufgabe
10 Min.
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InsCorp is launching a roadside assistance service as a coverage option for automobile insurance policies. Customers initiate Assistance Request Cases...
Establishing Service-Level Agreements for BAs
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Challenge
Establishing Service-Level Agreements for BAs
1 Aufgabe
15 Min.
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In a DCO session, GoGoRoad stakeholders stressed the importance of completing Assignments under tight deadlines as a driver of customer satisfaction...
Granting robot access and distributing work
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Challenge
Granting robot access and distributing work
7 Aufgaben
30 Min.
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To assist with providing utility services to its residents, MyTown routes all inquiries and service requests for existing customers to unattended...
Grouping fields in Views
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Challenge
Grouping fields in Views
3 Aufgaben
15 Min.
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Based on feedback, GoGoRoad's customers are unable to double-check details before submitting an Assistance Request, leading to confusion and...
Implementing interactions and activities
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Challenge
Implementing interactions and activities
16 Aufgaben
45 Min.
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When reviewing a case, the Customer Information window must display the customer account information after accessing the account. You can update the...
Importing Pega Robot Manager
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Challenge
Importing Pega Robot Manager
2 Aufgaben
15 Min.
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MyTown plans to deploy robots to automate manual steps within the Inquiry and Service Request case types. An administrator wants to view, schedule...
Installing Package Server
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Challenge
Installing Package Server
2 Aufgaben
15 Min.
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MyTown wants to assign and manage the execution of automations to appropriate tasks by using the Pega Robot Manager™. The deployment of automations to...