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Always-On Outbound Customer Engagement
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Misión
Always-On Outbound Customer Engagement
7 Módulos
7 Retos
5Â horas 55Â minutos
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Learn how easy it is to enable Next-Best-Action decisions for always-on customer engagement using Next-Best-Action Designer. Reduce design time while...
Cross-Sell on the Web Extended
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Misión
Cross-Sell on the Web Extended
1 Misión
5 Módulos
9 Retos
14Â horas 30Â minutos
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The Next-Best-Action strategy framework is shipped with Pega Customer Decision Hubâ„¢ and provides the best practice for implementing enterprise-level...
Decisioning Consultant
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Misión
Decisioning Consultant
5 Misiones
1 day 7Â horas 25Â minutos
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Gain greater understanding of the key features, capabilities, and benefits of Pega Customer Decision Hub. Learn how Pega Customer Decision Hub uses...
Email Bots for Pega Customer Service
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Misión
Email Bots for Pega Customer Service
4 Módulos
3 Retos
2Â horas 35Â minutos
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Learn how Pega Email Botâ„¢ can act as a virtual assistant to your customer service representatives. Reduce time spent categorizing and routing inbound...
End-to-end Pega Customer Decision Hub Implementation
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Misión
End-to-end Pega Customer Decision Hub Implementation
22 Retos
9Â horas 25Â minutos
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The End-to-End Pega Customer Decision Hub Implementation mission presents a practical learning opportunity to build a Customer Decision Hub...
Pega Customer Decision Hub Foundation
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Misión
Pega Customer Decision Hub Foundation
5 Módulos
7 Retos
4Â horas 30Â minutos
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Learn about the business problems Pega Customer Decision Hubâ„¢ can solve and discover how Pega's omni-channel artificial intelligence (AI) delivers the...
Pega Digital Messaging
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Misión
Pega Digital Messaging
8 Módulos
6 Retos
6Â horas 10Â minutos
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Pega Digital Messaging delivers frictionless experiences over all the top consumer-preferred digital channels, including chat, Facebook, Apple...
Pega Email Bot Foundation
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Misión
Pega Email Bot Foundation
4 Módulos
5 Retos
4Â horas 25Â minutos
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Learn how Pega Email Botâ„¢ can assist in processing, routing, and automating emails to reduce the time it takes to manage overflowing inboxes. In this...
Preparation for 1:1 Customer Engagement Implementation
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Misión
Preparation for 1:1 Customer Engagement Implementation
3 Módulos
11 Retos
7Â horas 10Â minutos
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Learn how to prepare your Pega Customer Decision Hubâ„¢ environment to start development right away. Build your own always-on customer brain from the...
Building the customer analytical data model
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Módulo
Building the customer analytical data model
9 Temas
1 h 55Â minutos
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Data lies at the heart of one-to-one customer engagement. Utilize industry-specific data models for customer-centric decisioning, based on best...