Search
Business Architect
-
Misión
Business Architect
15 Módulos
21 Retos
1 day 3 horas 50 minutos
-
Begin your journey as a business architect with Pega Platform™ by learning the capabilities of App Studio to develop applications on Pega Platform...
Pega Express Delivery
-
Misión
Pega Express Delivery
8 Módulos
8 horas 45 minutos
-
Learn how to leverage Pega’s low-code experience, best practices in application development, and Scrum to quickly deliver meaningful outcomes in as...
Architecture and design during the Prepare phase
-
Módulo
Architecture and design during the Prepare phase
6 Temas
1 h 30 minutos
-
Architecture and design decisions in the Prepare phase ready your team for the Build phase. During Prepare, you refine the business and technical...
Configuring common phrases for agents
-
Módulo
Configuring common phrases for agents
1 Tema
10 minutos
-
Learn how to provide customer service agents with a set of common phrases so that, in any text-based channel, the agents can insert preapproved...
Customizing the customer service user interface
-
Módulo
Customizing the customer service user interface
2 Temas
15 minutos
-
Learn how to configure various aspects of the Pega Customer Service™ UI. Customize the layout for a service case, add a field to display, and modify...
Defining a customer Microjourney
-
Módulo
Defining a customer Microjourney
5 Temas
50 minutos
-
Learn how Case Types represent a customer Microjourney™ from beginning to a desired outcome. Design the life cycle of a Case Type as a series of Steps...
Guiding a customer service agent with dialogs
-
Módulo
Guiding a customer service agent with dialogs
2 Temas
15 minutos
-
Learn how to provide customer service agents with a dialog script that is read as an agent conducts an interaction.
Low code during the Build phase
-
Módulo
Low code during the Build phase
5 Temas
55 minutos
-
In the Build phase of Pega Express™, you use Pega's low-code development platform to configure and test your application. Pega Platform™ leverages...
Pega Express CDH Delivery
-
Módulo
Pega Express CDH Delivery
1 Tema
20 minutos
Pega Customer Decision Hub 8.5 -
Customer Decision Hub (CDH) as a strategic application follows the Pega Express™ delivery approach. Use the Pega Express delivery approach as an...
Pega Express introduction
-
Módulo
Pega Express introduction
3 Temas
20 minutos
-
Pega Express™ is a light, design-focused delivery approach that combines Pega's low-code experience, best practices in application development, and...