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Creating Data Objects

  • Módulo

    Creating Data Objects

    3 Temas

    30 minutos

    Visible to: All users
  • Create Data Objects to model the attributes of an entity and establish a common context for a group of fields. Create a data relationship with a...

Defining a customer Microjourney

The Data Model

Validating data against business logic

Low-code defined

Digital messaging

  • Módulo

    Digital messaging

    3 Temas

    25 minutos

    Visible to: All users
  • Pega Customer Service offers chat and messaging capabilities that provide flexibility to customers and adaptability for customer service...

Sizing a Pega Platform project

Identifying duplicate Cases

Sending emails during Case processing

Form autofill

  • Módulo

    Form autofill

    3 Temas

    20 minutos

    Visible to: All users
  • Learn how to configure Form Autofill to help CSRs complete the forms associated with a case type. Voice AI detects entities in the live customer...

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