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Pega Customer Service Case Management Edition
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Misión
Pega Customer Service Case Management Edition
2 Módulos
3 Retos
1 h 30Â minutos
Pega Customer Service 8.7 -
In this mission, you learn how Pega Customer Serviceâ„¢ Case Management Edition allows you to utilize the Pega Platformâ„¢ case management capabilities in...
Pega Email Bot Foundation
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Misión
Pega Email Bot Foundation
4 Módulos
5 Retos
4Â horas 25Â minutos
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Learn how Pega Email Botâ„¢ can assist in processing, routing, and automating emails to reduce the time it takes to manage overflowing inboxes. In this...
Pega Process AI Essentials
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Misión
Pega Process AI Essentials
4 Módulos
3 Retos
3Â horas 5Â minutos
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In recent years, artificial intelligence (AI) has proven to generate significant business value for organizations that use AI to improve their...
Pega Test Automation
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Misión
Pega Test Automation
7 Módulos
3 Retos
5Â horas 9Â minutos
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With test automation, you automate repetitive but necessary tasks in a standardized process that is already set up or perform additional testing that...
Senior System Architect
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Misión
Senior System Architect
3 Misiones
11 Módulos
11 Retos
1 day 8Â horas 55Â minutos
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The Senior System Architect mission continues the journey to increase your knowledge of application development on Pega Platformâ„¢. The modules in this...
System Architect
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Misión
System Architect
3 Misiones
18 Módulos
16 Retos
1 day 20Â horas 35Â minutos
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Learn the core principles of application development on Pega Platformâ„¢. Business users and delivery team members use these principles to plan and...
24.1 Release notes
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Módulo
24.1 Release notes
2 Temas
25Â minutos
Pega Platform '24.1 -
This module provides an overview of the significant changes and improvements in the Pega Infinityâ„¢ '24.1 release. Learn about the Pega GenAIâ„¢ features...
Adding optional Actions to a workflow
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Módulo
Adding optional Actions to a workflow
1 Tema
15Â minutos
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Allow users to decide whether to perform additional Actions on a Case, such as updating account information or cancelling a Case.
Assigning and completing work for Business Architects
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Módulo
Assigning and completing work for Business Architects
4 Temas
1 h
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As a Pega Business Architect, understanding the Pega Platformâ„¢ features that transform workflows by automating the process of assigning and completing...
Extending Service-Level Agreement configurations
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Módulo
Extending Service-Level Agreement configurations
2 Temas
30Â minutos
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In Dev Studio, you can configure more complex Service-Level Agreements to meet business needs that require delayed processing of an Assignment...