Search
Displaying list data in Views
-
Défi
Displaying list data in Views
3 Tâches
10 mins
-
The GoGoRoad application presents a list in a table of all available service providers for roadside assistance. The UI consultant wants you to make...
Grouping fields in Views
-
Défi
Grouping fields in Views
3 Tâches
15 mins
-
Based on feedback, GoGoRoad's customers are unable to double-check details before submitting an Assistance Request, leading to confusion and...
Integrating external customer service data
-
Défi
Integrating external customer service data
5 Tâches
30 mins
-
A REST service has been created to access contact data for a customer. Your task is to access that data to replace the sample data.
Use the following...
Leveraging reports in the contact center
-
Défi
Leveraging reports in the contact center
4 Tâches
15 mins
-
As a manager, you need to use reports to get visibility into the application. In this exercise, you will create and resolve service cases from both...
Localizing a UI form
-
Défi
Localizing a UI form
3 Tâches
45 mins
-
GoGoRoad stakeholders have a requirement to translate the New vendor case type to Spanish.
Use the Localization wizard to localize the New vendor...
Manipulating application data
-
Défi
Manipulating application data
2 Tâches
20 mins
-
Stakeholders have requested two features involving Data Transforms. Before a Service Case is resolved, the system must copy the Service total from the...
Manipulating application data for BAs
-
Défi
Manipulating application data for BAs
2 Tâches
20 mins
-
In the last DCO session, the GoGoRoad stakeholders identified two new business requirements:
- Before a Service Case is resolved, the system must copy...
Manipulating application data in Dev Studio
-
Défi
Manipulating application data in Dev Studio
3 Tâches
20 mins
-
To ensure that customers are billed for only the services provided, the program manager wants the application to display a list of the services...
Refining an Agile Workbench backlog
-
Défi
Refining an Agile Workbench backlog
5 Tâches
30 mins
-
Stakeholders at GoGoRoad want to develop a new roadside assistance application to streamline operations for customer roadside assistance requests...
Saving data to a system of record
-
Défi
Saving data to a system of record
3 Tâches
10 mins
-
The program manager for the roadside assistance service wants to provide users with an option to enroll when requesting service rather than...