Search
Configuring a coaching tip
-
チャレンジ
Configuring a coaching tip
2 タスク
15 分
-
You are a customer service representative (CSR) manager and have observed that your CSRs are making typos consistently when entering new addresses for...
Configuring a common phrase
-
チャレンジ
Configuring a common phrase
2 タスク
15 分
-
Your company wants to set up a consistent greeting for customer service agents to use when sending emails to customers. The message thanks the...
Configuring a dashboard
-
チャレンジ
Configuring a dashboard
2 タスク
30 分
-
Stakeholders have seen growth in the use of the Assistance request application. They want to confirm that, even though Cases are increasing, they are...
Configuring customer verification
-
チャレンジ
Configuring customer verification
3 タスク
15 分
-
The business wants to ensure that all customer service representative verify the identity of a customer at the start of an interaction. You have been...
Configuring organization structure
-
チャレンジ
Configuring organization structure
6 タスク
15 分
-
For the next phase of the challenge, you configure a basic organizational structure for the MyTown application within Pega Robot Manager™. MyTown has...
Configuring Pega Robot Manager
-
チャレンジ
Configuring Pega Robot Manager
4 タスク
30 分
-
MyTown wants to assign and manage automation execution for Inquiries and Service Requests case types using a Pega Robot Manager™ application. The...
Creating a basic automation
-
チャレンジ
Creating a basic automation
3 タスク
20 分
Pega Robotic Automation 22.1 -
Create a project that logs in to the BankerInsight application, inserts the Customer Number, and searches for a client to display account details.
C...
Creating a custom business report
-
チャレンジ
Creating a custom business report
4 タスク
15 分
-
Stakeholders would like to know the number of Cases that have been requested over the past month. You have been asked to define a report to track the...
Creating a robotic test solution for Citrix
-
チャレンジ
Creating a robotic test solution for Citrix
6 タスク
30 分
Pega Robotic Automation 19.1 -
The client company ABC Enterprises needs a Citrix Robotic solution that allows users to manage their legacy applications. Create a test solution to...
Creating an automation
-
チャレンジ
Creating an automation
2 タスク
45 分
-
Based on the business case, you have created the necessary projects and interrogated the applications needed to search for the nearest store based on...