Search
Managing application access
-
チャレンジ
Managing application access
1 タスク
5 分
-
GoGoRoad product managers want to restrict access to development on the New Vendor Case Type so that only approved roles perform updates. Configure...
Auditing changes to the value of fields
-
チャレンジ
Auditing changes to the value of fields
1 タスク
5 分
-
HRApps provides payroll setup for employees. For the Payroll Setup Case Type, an employee provides their bank information for direct deposit. When the...
Creating users and roles
-
チャレンジ
Creating users and roles
4 タスク
10 分
-
GoGoRoad provides roadside assistance services through contracted vendors. To ensure customer satisfaction and service consistency across vendors...
Designing a mobile app experience
-
チャレンジ
Designing a mobile app experience
4 タスク
15 分
-
GoGoRoad wants to allow customers to create an assistance request Case from their mobile device. Customize the User mobile app Channel to design a...
UI für eine mobile App entwerfen
-
チャレンジ
UI für eine mobile App entwerfen
3 タスク
15 分
-
Das Kundendienst-Team von GoGoRoad möchte mobilen Benutzern auf einer für Smartphones optimierten Benutzeroberfläche die in der Nähe ansässigen...
Configuring security policies
-
チャレンジ
Configuring security policies
2 タスク
5 分
-
GogoRoad is experiencing a large number of failed login attempts. Management suspects that the attempts are malicious attacks by an internet bot...
Configuring intelligent routing
-
チャレンジ
Configuring intelligent routing
2 タスク
10 分
-
The U+ Bank email bot is set up. You are now expected to configure the email bot to react to customer requests, route work, and automatically respond...
Configuring the Email Manager portal
-
チャレンジ
Configuring the Email Manager portal
3 タスク
15 分
-
The U+ Bank email bot is set up, and you must configure the Email Manager portal to manually triage any emails that do not match the intelligent...
Creating a case from an email
-
チャレンジ
Creating a case from an email
4 タスク
20 分
-
Your customer, U+ Bank, wants to speed up email interactions for address changes by pre-populating cases with the correct values. For address change...
Creating a Pega Email Bot
-
チャレンジ
Creating a Pega Email Bot
2 タスク
15 分
-
The manager at U+ Bank wants to automate replies and notifications in the bank application as it reduces strain on the bank's customer experiences...