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Designing a mobile app experience
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チャレンジ
Designing a mobile app experience
4 タスク
15 分
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GoGoRoad wants to allow customers to create an assistance request Case from their mobile device. Customize the User mobile app Channel to design a...
UI für eine mobile App entwerfen
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チャレンジ
UI für eine mobile App entwerfen
3 タスク
15 分
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Das Kundendienst-Team von GoGoRoad möchte mobilen Benutzern auf einer für Smartphones optimierten Benutzeroberfläche die in der Nähe ansässigen...
Configuring Rule resolution
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チャレンジ
Configuring Rule resolution
2 タスク
25 分
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Human Resources (HR) business partners create benefits enrollment and employee evaluation Cases on behalf of TGB employees. To ensure that they create...
Configuring a coaching tip
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チャレンジ
Configuring a coaching tip
2 タスク
15 分
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You are a customer service representative (CSR) manager and have observed that your CSRs are making typos consistently when entering new addresses for...
Configuring a common phrase
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チャレンジ
Configuring a common phrase
2 タスク
15 分
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Your company wants to set up a consistent greeting for customer service agents to use when sending emails to customers. The message thanks the...
Configuring customer verification
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チャレンジ
Configuring customer verification
3 タスク
15 分
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The business wants to ensure that all customer service representative verify the identity of a customer at the start of an interaction. You have been...
Customizing the user interface for agents
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チャレンジ
Customizing the user interface for agents
2 タスク
15 分
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You have been asked to make the following changes to the Pega Customer Service user interface, which is displayed when customer service representative...
Deploying a mobile app for Pega Platform
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チャレンジ
Deploying a mobile app for Pega Platform
2 タスク
30 分
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The HR department wants to allow new employees to enroll in a health insurance plan on their first day of employment. To ensure that new employees can...
Designating a relevant record
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チャレンジ
Designating a relevant record
6 タスク
30 分
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The Human Resources (HR) department wants to allow HR business partners to update the start date for an employee while the onboarding case is open. If...
Queuing a task for background processing
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チャレンジ
Queuing a task for background processing
1 タスク
30 分
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To reduce errors and complaints with payroll processing, the Human Resources department allows employees of TGB to enroll in direct deposit. When...