Search
Creating an Insight
-
チャレンジ
Creating an Insight
2 タスク
15 分
-
Stakeholders would like to know the number of Cases that have been requested over the past month. You have been asked to define a report to track the...
Creating Insights for BAs
-
チャレンジ
Creating Insights for BAs
2 タスク
25 分
-
GoGoRoad stakeholders would like to know the number of Assistance Request Cases that have been requested over the past 30 days. The stakeholders...
Creating reports that combine data from multiple classes
-
チャレンジ
Creating reports that combine data from multiple classes
2 タスク
30 分
-
The business partners in the Human Resources (HR) department request two reports.
The first report must track the progress of candidate Cases...
Creating users and roles
-
チャレンジ
Creating users and roles
4 タスク
10 分
-
GoGoRoad provides roadside assistance services through contracted vendors. To ensure customer satisfaction and service consistency across vendors...
Customizing the user interface for agents
-
チャレンジ
Customizing the user interface for agents
2 タスク
15 分
-
You have been asked to make the following changes to the Pega Customer Service user interface, which is displayed when customer service representative...
Exporting an application
-
チャレンジ
Exporting an application
2 タスク
30 分
-
Development of the HRApps application is complete. You are asked to migrate the application to a testing system. Quality assurance (QA testers)...
Leveraging reports in the contact center
-
チャレンジ
Leveraging reports in the contact center
4 タスク
15 分
-
As a manager, you need to use reports to get visibility into the application. In this exercise, you will create and resolve service cases from both...
Managing application access
-
チャレンジ
Managing application access
1 タスク
5 分
-
GoGoRoad product managers want to restrict access to development on the New Vendor Case Type so that only approved roles perform updates. Configure...
Merging a development Branch
-
チャレンジ
Merging a development Branch
4 タスク
30 分
-
The Payroll Setup Case Type provides automatic tax withholdings calculated based on the selected filing status. The current version of the Case Type...
Monitoring the guardrail compliance score
-
チャレンジ
Monitoring the guardrail compliance score
2 タスク
10 分
-
The GoGoRoad application development team has completed and checked in their work for the day. You evaluate the quality of their work by viewing the...