Search
Guiding a customer service agent with dialogs
-
Module
Guiding a customer service agent with dialogs
2 Topics
15 mins
-
Learn how to provide customer service agents with a dialog script that is read as an agent conducts an interaction.
Integrating external data
-
Module
Integrating external data
2 Topics
20 mins
Pega Customer Service 8.8 -
In this module, you learn how to integrate external data into a Pega Customer Service application. You will connect to a REST service that contains...
Perpetual KYC with event-driven architecture
-
Module
Perpetual KYC with event-driven architecture
3 Topics
35 mins
Pega Client Lifecycle Management for Financial Services 8.8 -
Customer data changes, ongoing e-screening alerts, and periodic review deadlines are just a few examples of types of events that the application might...
Presenting suggestions for agents
-
Module
Presenting suggestions for agents
4 Topics
35 mins
-
During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...
Adding an external data source to a data type
-
Challenge
Adding an external data source to a data type
6 Tasks
30 mins
-
Requests for roadside assistance must identify the vehicle so that a service provider can prepare for the service call. For example, certain vehicles...
Adding data records to a data object
-
Challenge
Adding data records to a data object
3 Tasks
10 mins
-
When submitting a service request through the MyTown311 application, residents enter information about the issue. The mayor and the services...
Adding fields to Views
-
Challenge
Adding fields to Views
4 Tasks
20 mins
-
Now that the Stages, Steps, and data objects for the MyTown 311 Service Request Case Life Cycle are configured, the Mayor and the Services coordinator...
Refining an Agile Workbench backlog
-
Challenge
Refining an Agile Workbench backlog
5 Tasks
30 mins
-
Stakeholders at GoGoRoad want to develop a new roadside assistance application to streamline operations for customer roadside assistance requests...
Manipulating application data
-
Challenge
Manipulating application data
2 Tasks
20 mins
-
Stakeholders have requested two features involving Data Transforms. Before a Service Case is resolved, the system must copy the Service total from the...
Debugging application errors
-
Challenge
Debugging application errors
4 Tasks
20 mins
-
As part of processing an assistance request Case, the Roadside Assistance application copies the services performed from the child Services Case to...