You can customize the models that Pega Voice AI uses to transcribe customer conversations and identify topics and entities. Working with Pega Support...

You are a customer service representative (CSR) manager and have observed that your CSRs are making typos consistently when entering new addresses for...

Your company wants to set up a consistent greeting for customer service agents to use when sending emails to customers. The message thanks the...

Stakeholders have seen growth in the use of the Assistance request application. They want to confirm that, even though Cases are increasing, they are...

Stakeholders would like to know the number of Cases that have been requested over the past month. You have been asked to define a report to track the...

Stakeholders would like to know the number of Cases that have been requested over the past month. You have been asked to define a report to track the...

GoGoRoad stakeholders would like to know the number of  Assistance Request Cases that have been requested over the past 30 days. The stakeholders...

You have been asked to make the following changes to the Pega Customer Service user interface, which is displayed when customer service representative...

As a manager, you need to use reports to get visibility into the application. In this exercise, you will create and resolve service cases from both...