This module shows you how to create service requests using the Customer Service Request Template. Learn about the purpose, customization options, and...

Pega Email Bot uses natural language processing (NLP) to analyze and learn from patterns of conversation between customer service representatives...

Learn how Pega Voice AI™ integrates with your Pega Customer Service™ application. Understand the components of the Voice AI architecture and how these...

The billing department of the Astend Technology company receives invoices in PDF file format and must parse specific data to another system for proper...

The Human Resources (HR) department wants the ability to add a new hire to the company payroll. The PegaHR application includes a Case Type to perform...

Onboarding Cases have an initial Urgency of 10. However, certain contractors need an expedited onboarding process because they are hired to work on...

GoGoRoad-Stakeholder möchten Gebietsleitern gestatten, mit zunehmendem Servicewachstum neue Lieferanten als Dienstanbieter hinzuzufügen. Handelt es...

At TGB, candidates for an open position are interviewed by multiple team members. The existing interview Process in the HRApps application only allows...

At TGB, candidates applying for an open position are interviewed by three to six existing employees. Each interviewer can independently rate a...