The Human Resources (HR) department requests the ability to update Rules that describe department and company policies in the HRApps application. Add...

Stakeholders have seen growth in the use of the Assistance request application. They want to confirm that, even though Cases are increasing, they are...

The business partners in the Human Resources (HR) department request two reports.

The first report must track the progress of candidate Cases...

Stakeholders would like to know the number of Cases that have been requested over the past month. You have been asked to define a report to track the...

Development of the HRApps application is complete. You are asked to migrate the application to a testing system. Quality assurance (QA testers)...

The Payroll Setup Case Type provides automatic tax withholdings calculated based on the selected filing status. The current version of the Case Type...

Your manager requests that you configure the filing status field in the Payroll Setup Case Type as a radio selection with Single and Married options...

As a manager, you need to use reports to get visibility into the application. In this exercise, you will create and resolve service cases from both...

The GoGoRoad application development team has completed and checked in their work for the day. You evaluate the quality of their work by viewing the...