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Designing a Case Life Cycle
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Challenge
Designing a Case Life Cycle
8 Tasks
30 mins
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The mayor of MyTown wants to increase resident engagement and improve the town’s responsiveness to issues raised by residents.
To achieve this goal...
Designing a Case Life Cycle for BAs
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Challenge
Designing a Case Life Cycle for BAs
8 Tasks
40 mins
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GoGoRoad is growing. The company wants to transform its manual business process by creating a Pega Platform™ application that is driven by workflow...
Downloading and using a local asset file
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Challenge
Downloading and using a local asset file
2 Tasks
15 mins
Pega Robotic Automation 22.1 -
You are a part of the team building a robotic project for a Customer Support division of a banking company. Your task is to create an automation tha...
Escalating late work
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Challenge
Escalating late work
1 Task
10 mins
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InsCorp is launching a roadside assistance service as a coverage option for automobile insurance policies. Customers initiate Assistance Request Cases...
Establishing Service-Level Agreements for BAs
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Challenge
Establishing Service-Level Agreements for BAs
1 Task
15 mins
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In a DCO session, GoGoRoad stakeholders stressed the importance of completing Assignments under tight deadlines as a driver of customer satisfaction...
Granting robot access and distributing work
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Challenge
Granting robot access and distributing work
7 Tasks
30 mins
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To assist with providing utility services to its residents, MyTown routes all inquiries and service requests for existing customers to unattended...
Implementing interactions and activities
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Challenge
Implementing interactions and activities
16 Tasks
45 mins
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When reviewing a case, the Customer Information window must display the customer account information after accessing the account. You can update the...
Importing Pega Robot Manager
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Challenge
Importing Pega Robot Manager
2 Tasks
15 mins
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MyTown plans to deploy robots to automate manual steps within the Inquiry and Service Request case types. An administrator wants to view, schedule...
Inspecting a Deployment Manager pipeline
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Challenge
Inspecting a Deployment Manager pipeline
7 Tasks
10 mins
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You are the Release Manager for three applications, HRApps, ITApproval, and PegaGP. As a Release Manager, you are responsible for managing the...
Installing Package Server
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Challenge
Installing Package Server
2 Tasks
15 mins
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MyTown wants to assign and manage the execution of automations to appropriate tasks by using the Pega Robot Manager™. The deployment of automations to...