Learn about the process and the roles involved in approving and publishing draft content for Pega Knowledge. You also learn how to reject content, add...

Model a series of approvals using cascading approvals in Pega Platform™. To receive approval from people on different levels of the organizational...

Assign responsibility for completing a Task to one or more users. Routing increases business efficiency by ensuring that the most appropriate users...

Set goals and deadlines on Steps, Processes, Stages, and entire Cases to enforce the timely completion of work.

After applying engagement policy rules, a customer may still qualify for more than one action. Learn how every Next-Best-Action weighs customer needs...

After applying engagement policy rules, a customer might still qualify for more than one action. Learn how every Next-Best-Action weighs customer...

Architecture and design decisions in the Prepare phase ready your team for the Build phase. During Prepare, you refine the business and technical...

Cases are assigned to users to complete Tasks. For example, an employee expense report that requires approval by the manager of a cost center or a...

Coupled with automated unit tests and test suites, monitor the quality of the rules in your Pega Platform™ application to ensure quality before you...